Shipping policy
Every SuperMythic piece is printed and made to order, just for you. Nothing sits in a warehouse. That means a little patience up front and a shirt made for your order, not pulled off a shelf. Here is exactly what to expect.
Free shipping, always
Shipping is free on every order to all five countries we serve, and it is already included in the price. No shipping fees are added at checkout, ever.
Production time
Orders are made in 2 to 5 business days before they ship. Production is separate from delivery. During the holidays or a big release it can run a little longer, and we will tell you if it does. These are estimates based on our production partner's current capacity, not guarantees.
Estimated delivery time
Total time to your door is production time plus shipping time. Typical ranges once your order ships:
| Destination | Estimated total delivery |
|---|---|
| United States | 5 to 12 business days |
| United Kingdom | 8 to 16 business days |
| Canada | 8 to 16 business days |
| Australia | 9 to 22 business days |
| New Zealand | 9 to 22 business days |
These windows are estimates, not promises. Customs, peak periods, weather, and carrier delays can add time. We would rather set an honest expectation than a pretty one.
Where we ship
We ship to five countries: the United States, United Kingdom, Canada, Australia, and New Zealand.
Prices and currency
Prices are shown in US dollars, and in your local currency (GBP, CAD, AUD) at checkout where available.
Customs, duties, and import taxes (orders outside the US)
For deliveries outside the United States, your order may be charged import duties, VAT or GST, and customs handling fees by your own country when the parcel arrives. These are not included in the product price. They are set and collected by your local customs authority, not by SuperMythic, and as the recipient you are responsible for paying them. If you are unsure, check your local import thresholds before ordering. Refusing a parcel or not paying duties owed can cause the order to be returned or destroyed by customs, and we cannot refund orders lost this way.
Order tracking
Every order ships with tracking. You will get a shipping confirmation email with your tracking link the moment your order leaves the facility.
Split shipments
If your order has more than one item, it may arrive in separate parcels, sometimes on different days, at no extra cost to you. Nothing is missing, the rest is on its way.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. If a parcel is returned because the address was wrong or incomplete, we will gladly reship once you confirm the correct address, though a reshipping fee may apply.
Lost or delayed orders
If your tracking stalls or your order has not arrived well past the estimated window, contact us at support@supermythic.com within 30 days of the estimated delivery date. We will open an investigation with the carrier and reship or refund. See our Returns and Refunds Policy for how this is handled.