We want you in a piece you love. Because everything is made to order, here is how we handle each situation, plainly and without runaround.

If something is wrong with your order, it is on us

If your order arrives damaged, misprinted, defective, or it is the wrong item or wrong size compared to what you ordered (our mistake), we will reprint it or refund it, free. In most cases you will not need to send anything back. Just email support@supermythic.com within 30 days of delivery with your order number and a clear photo of the issue, and we will sort it out quickly.

If you changed your mind or ordered the wrong size

Because each piece is printed to order, we cannot take it back into stock, so change-of-mind and wrong-size orders are final sale. Please check the size guide on every product page before you order, since fit is the most common reason people wish they had chosen differently. If you do get the size wrong, contact us anyway. We may be able to offer an exchange at our discretion, with the replacement placed as a new order at your cost.

UK customers: your right to cancel

If you are in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, no reason needed. This is in addition to everything above. To cancel, email support@supermythic.com within 14 days of delivery. You do not need to ship the item back to us. We will refund the price you paid within 14 days of your cancellation.

Faulty goods: your statutory rights

Separate from anything above, if an item turns out to be faulty or not as described, you are entitled to a repair, replacement, or refund under the consumer law of your country, including the UK Consumer Rights Act. Just contact us and we will make it right.

How to start a claim or report a problem

Email support@supermythic.com with your order number, what is wrong (or that you would like to cancel, UK only), and photos for any damage or fault. We reply within 1 to 2 business days with next steps. Please do not send anything back before contacting us.

Refunds

Approved refunds go back to your original payment method. Allow up to 10 business days for the refund to appear, depending on your bank or card provider. UK cancellations are refunded within 14 days as described above.

What we cannot accept

• Cash refunds for change of mind or a wrong size you ordered (final sale, made to order, outside the UK cancellation right).
• Items worn, washed, altered, or damaged after delivery, unless they are faulty.
• Gift cards.

Lost, stuck, or undelivered orders

If your order does not arrive, report it within 30 days of the estimated delivery date and we will investigate with the carrier and reship or refund. See the Shipping Policy for delivery estimates.

Wrong address

If an order is returned because the address was incorrect or incomplete, we will reship once you confirm the correct details. A reshipping fee may apply.